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Please be generous with your feature requests and upvote any that would be useful for you. We receive lots of requests and prioritise largely based on user demand.Please note that if you post your name will display to other Upmind users.

Upmind Feature Requests

Hey {name|there}! 👋

Merging of duplicate tickets to consolidate information into a single support source. This will reduce confusion by preventing multiple CSAT surveys and clarify case status (open/closed) for customers when closing duplicates. If multiples tickets are in Upmind, staff can merge them into a single (master/parent) ticket for improved support response times.

Ticket Merging for 'Duplicate' Tickets

Joel Drane

Ticket Merging for 'Duplicate' Tickets

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