'Notification' for Upmind Ticket Management
In an effort to enhance ticket response times. Would love to see a 'notifications' feature.
The proposed 'Notifications' tab would notify staff/Upmind users when:
Tagging staff in Ticket 'Notes'
Allow users to 'tag' ticket owners or other colleagues by using the '@" symbol i.e. ( '@Joel Drane') in ticket notes. This help serves to alert staff to client interactions or necessary actions required on a ticket.
'Alerts/Notifications' for Client RepliesImplement notifications alerting agents when a client replies to a ticket, indicating that a response is required on that ticket.
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Comments1
Seb de Lemos
May 29, 2024
We actually have (half) this functionality! You can set up actions and triggers based on events under settings -> triggers. In-app is one of the options.