Webhook Events with Contract Product Triggers

Capture events for product activation, renewal, cancellation, and status changes.

Last updated 3 months ago

This guide covers information on webhook events and contract product category triggers.

Contract product category triggers descriptions

Contract product category triggers

Description

Contract product activated

Contract product is activated

Contract product billing cycle changed

Billing cycle for contract product was changed

Contract product cancel request approved

Cancellation request approved

Contract product cancel request deleted client

Cancel request removed by client

Contract product cancelled

Contract product is cancelled

Contract product client label changed

Client label was changed on contract product

Contract product closed

Contract product is closed

Contract product consolidation off

Consolidation disabled

Contract product created

When a new product/service contract is created

Contract product due date changed

Due date for contract product was updated

Contract product expire manual renewal

Manual renewal expiry

Contract product failed consolidation invoice

Consolidation invoice failed

Contract product invoicing start

Invoicing has started for contract product

Contract product manual status off

Manual status deactivated

Contract product ownership changed

Ownership of the contract product changed

Contract product payment interval

Payment interval updated

Contract product price changed

Price for contract product was adjusted

Contract product provisioning requires fraud review

Provisioning requires fraud review

Contract product renew on

Renew flag was enabled for contract product

Contract product retention flagged

Retention flagged on product

Contract product retention lost

Retention failed/lost

Contract product retention saved

Retention succeeded

Contract product setup values require confirmation

Additional setup confirmation required

Contract product suspended

Contract product is suspended

Contract product trial expires soon

The trial period is expiring soon

Contract product trial migration failed

Migration to trial failed

Contract product trial to paid

Converted from trial to paid

Contract product awaiting activation

Contract product is pending activation

Contract product cancel interval

Cancel interval set on contract product

Contract product cancel request created

Cancellation request created

Contract product cancel request deleted user

Cancel request deleted by staff

Contract product cancelled with reason

Contract product is cancelled with reason provided

Contract product close interval

Close interval set

Contract product company address VAT updated

Company address VAT updated

Contract product consolidation on

Consolidation enabled for contract product

Contract product currency changed

Currency for contract product was changed

Contract product expire auto renewal

Auto-renewal expiry

Contract product expire notification

Expiry notification sent

Contract product invoice interval

Invoice interval has changed

Contract product invoicing stop

Invoicing stopped for contract product

Contract product manual status on

Manual status for contract product was activated

Contract product package changed

Package for contract product was changed

Contract product pre terminate

Product is approaching scheduled termination

Contract product provision configuration changed

Provisioning configuration updated

Contract product renew off

Renew flag was disabled for contract product

Contract product renewed

Contract product renewed

Contract product retention in progress

Retention action is in progress

Contract product retention none

No retention action needed

Contract product setup failed

Setup of the contract product failed

Contract product suspend interval

Contract product is suspended

Contract product trial ended

Trial for contract product has ended

Contract product trial migrated new

New migration to a trial begins

Contract product trial started

Trial for contract product has started

Contract product unsuspended

Contract product suspension is lifted

Webhook contract product event triggers

Product lifecycle automation

Category: Contract ProductTriggers:

  • Contract product created

  • Contract product awaiting activation

  • Contract product activated

  • Contract product suspended

  • Contract product unsuspended

  • Contract product setup failed

Description: For automation/pipeline steps tracking when products are ordered, activated, suspended, unsuspended, or fail on setup.

Contract product renewal automation

Category: Contract ProductTriggers:

  • Contract product renew on

  • Contract product renew off

  • Contract product renewed

  • Contract product expire notification

  • Contract product expire manual renewal

  • Contract product expire auto renewal

Description: For actions and notifications relating to renewal cycles and product expiry.

Contract product trial and migration

Category: Contract ProductTriggers:

  • Contract product trial started

  • Contract product trial ended

  • Contract product trial expires soon

  • Contract product trial to paid

  • Contract product trial migrated new

  • Contract product trial migration failed

Description: Useful for tracking and automating trial conversion processes.

Contract product billing and change management

Category: Contract ProductTriggers:

  • Contract product billing cycle changed

  • Contract product price changed

  • Contract product package changed

  • Contract product currency changed

  • Contract product invoice interval

  • Contract product payment interval

Description: Ideal for automating updates during plan upgrades, downgrades, price or cycle changes.

Contract product cancellation and retention

Category: Contract ProductTriggers:

  • Contract product cancel request created

  • Contract product cancel request approved

  • Contract product cancel request deleted client

  • Contract product cancel request deleted user

  • Contract product cancel interval

  • Contract product cancelled

  • Contract product cancelled with reason

  • Contract product closed

  • Contract product close interval

  • Contract product retention flagged

  • Contract product retention saved

  • Contract product retention lost

  • Contract product retention in progress

  • Contract product retention none

Description: Enables tracking and workflows for the entire cancellation and retention journey.

Contract product consolidation

Category: Contract ProductTriggers:

  • Contract product consolidation on

  • Contract product consolidation off

  • Contract product failed consolidation invoice

Description: For consolidation automation in billing cycles or batch invoicing.