How to Get Email Notification When a Client Open Support Ticket

Set up client ticket email alerts.

Last updated 3 months ago

Upmind offers extensive customization through dozens of triggers for various products.

Example: To get notified when a client opens a support ticket, follow these steps:

  1. Go to Settings > Triggers under Automation.

Settings > Automation > Triggers

  1. Click Add Action.

Add action

  1. Enter a trigger name (e.g., Open Support Ticket) and select the notification channel (e.g., Email).

  2. Choose Ticket as the Category.

Enter name, choose notification channel, and category

  1. Choose Support as the Topic.

  2. Select New Ticket Opened by Client as the Event.

  3. Under Who do you want to notify, pick Staff.

Choose topic, select trigger, and choose who to notify

  1. Customise Email Headers and Layout (optional).

  2. Add a subject and body using Twig syntax for personalization, which is customisable.

  3. Click Save.

Add a subject, body, and click save

📘 Avoiding Array Data Issues

When Twig renders as "Array," it means data is incomplete—add the specific object. For example, use {{ ticket.client.full_name }} instead of {{ ticket.client }}.